While researching my ancestry, I found and ordered a book from Eastern Digital Resources, back in July. I received the wrong book. In August, I e-mailed the company, and left a voice mail on the number given to me on my invoice. I received no response.
I found another number to call, and John Rigdon--apparently the sole owner and employee of Eastern Digital Resources--answered on what appears to be his personal phone. I explained my problem, and Mr. Rigdon promised to send me the correct book, along with a return envelope for the book I had received in error.
In October, I tried calling to get the status of the replacement book which I still hadn't received, but I got no response. I also e-mailed again, and again, got no response.
This month, I finally got a hold of Mr. Rigdon, and asked what the status of my book was. He told me he was binding the book at that moment, and he would mail it to me the following day. I left another e-mail after the call, asking that he e-mail me with the tracking number of my book, and explaining that I was beginning to question his business practices, but that an e-mail with this information would relieve my fears. I received no response.
This week, I again called Mr. Rigdon to ask about my book. He hung up on me. This time, I e-mailed him demanding the correct book or an immediate refund and letting him know that I would go to the police with this matter if he did not fulfill his end of the transaction. His responses that followed contained profanities and insults, and he has refused to refund my money until I return the incorrect book to him first. He has not further mentioned the correct book, so I can only assume that he lied when he said he was finishing binding it.
Review about: Book Order.